Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Please note that during peak periods, sales, or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are provided as a guide only and may vary depending on your location and the carrier. Delivery delays can occasionally occur due to factors outside our control.

Domestic Shipping

We currently ship only within Australia. Orders are delivered via trusted third-party carriers.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.

Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by the carrier, customs processing, weather conditions, or other unforeseen circumstances.

Incorrect or Incomplete Addresses

Please ensure all shipping information is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery) so we can assist you.

Contact Us

If you have any questions about shipping, please contact us at [purekindness@yahoo.com] and we’ll be happy to help.